CV

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Education

• M.A. in Sociology, Queen’s University, Kingston, ON — Sept 2022 – Jun 2024
  • Thesis: Mental Illness and Courtesy Stigma
  • Graduate Research Award recipient

Experience

• Admissions & Operations Coordinator — Evergreen College, Toronto, ON (Mar 2026 – Present)
  • High-volume client intake, document verification, and eligibility assessment; audit-ready records across all client files.
  • End-to-end coordination of student internship placements with external partner organizations.
  • Administered and optimized LeadSquared CRM for pipeline tracking and operational reporting.
  • Onboarding workflows, appointment scheduling, and recruitment event logistics.
  • Prepared and processed offer letters, enrolment contracts, and student records under strict documentation control.
• Operations Lead — Bukka YYZ, Toronto, ON (Jul 2025 – Present)
  • End-to-end ops: production scheduling, inventory, order fulfillment, client intake, documentation.
  • Built CRM protocols and fulfillment workflows in Google Sheets and Airtable; tracked processing time, completion rate, response time, CSAT.
  • Workflow optimizations across pricing, promotions, and delivery tracking delivered ~20% month-over-month revenue growth.
• Customer Service Representative — Staples Canada, Kingston, ON (May 2023 – Dec 2023)
  • Frontline administrative support and customer service in a high-volume retail environment; documentation, order processing, inventory coordination.
• Project Manager & Operations Assistant — QMIND, Queen’s University, Kingston, ON (Sept 2022 – Aug 2023)
  • Administrative support and operations coordination for a policy research project; team schedules, task tracking, resource planning in Trello and Google Sheets.
  • Meeting logistics, stakeholder communications, milestone compliance records for a cross-functional team.
  • Organized university workshops, secured sponsorships, expanded program reach.
  • Comparative research and data analysis in Excel (cleaning, visualization).
• Customer Support Associate — Amazon, India (Feb 2021 – Mar 2022)
  • Remote administrative support via ticketing platform: email triage, call resolution, data entry, escalation coordination.
  • Records management and cross-team collaboration on complex issue resolution.
• Program Facilitator — Child Rights and You (CRY), India (Oct 2020 – Jun 2021)
  • Program coordination and workshop facilitation for marginalized and at-risk children, applying an anti-oppression and child rights framework.
  • Stakeholder engagement with fundraisers and sponsors; budget tracking, grant securing, compliance documentation.
  • Community outreach campaigns and volunteer coordination; comprehensive records management.
  • Planned and executed seasonal awareness events and educational campaigns.
• Program Coordinator — HelpAge India, India (Jun 2020 – Jan 2021)
  • Coordinated community-based programs serving vulnerable seniors during COVID-19; volunteer scheduling, logistics, service-delivery tracking.
  • Facilitated technology education workshops for elderly participants, adapting content for low-literacy and accessibility needs.
  • Stakeholder engagement with funders and community partners; budget tracking, compliance documentation, grant reporting.
  • Volunteer coordination and records management for elder-care outreach, using a trauma-informed and equity-centered approach.

Core skills

• Admin & operations tools: MS Office (Excel, PivotTables, dashboards, Word, PowerPoint, Outlook); Google Workspace; Asana, ClickUp, Trello, Airtable; LeadSquared CRM; Canva
• Administrative functions: Client intake coordination, document verification, records & database management, calendar scheduling, meeting coordination, onboarding, report generation, compliance documentation, email triage, frontline reception
• Operations & process: Workflow management, process improvement, inventory tracking, project tracking, KPI monitoring, cross-functional coordination, vendor coordination, stakeholder engagement
• Sector competencies: Vulnerable populations support, trauma-informed practice awareness, equity & inclusion, community outreach, volunteer coordination, funder reporting, harm reduction awareness
• Soft skills: Time management, multitasking, clear communication, problem-solving, multicultural sensitivity, attention to detail, team coordination