About

I’m an operations and program coordinator based in Downtown Toronto, drawn to mission-driven organizations — nonprofits, education, and community-serving teams — where the work is human-scale and the outcomes are measured in the people served, not the dashboards refreshed.

My background spans community development, nonprofit program management, and student-facing administrative environments. Most of what I do lives quietly in the background: a steady hand on day-to-day operations, so nothing slips through the cracks when everyone’s heads-down on the work that matters; lighter lift for program staff and educators, so their energy goes where it should; documentation that actually serves the organization — for funders, audits, institutional memory, and the long haul; and lean systems for scheduling, communication, and tracking that are built with care, explained clearly, and maintained consistently.

I’ve coordinated community-based programs for vulnerable seniors during COVID (HelpAge India), facilitated child rights workshops with an anti-oppression framework (CRY India), run admissions and internship placement operations end-to-end (Evergreen College), and led ops for a fast-scaling Toronto food business (Bukka YYZ). Across all of it, the same thread: coordination, systems, stakeholder engagement, and compliance done with care.

I also bring a research background from my Sociology M.A. at Queen’s, where I worked on mental illness and courtesy stigma, and a particular lens on responsible and safe AI-assisted workflows from time coordinating policy research at QMIND. The goal is always the same: free up humans for the human work, so the mission gets more of the care and attention it deserves.

Toolkit

• Admin & Ops: MS Office (Excel, PivotTables, dashboards), Google Workspace, Asana, ClickUp, Trello, Airtable, LeadSquared CRM, Canva
• Administrative functions: Client intake, document verification, records & database management, calendar & meeting coordination, onboarding, compliance documentation, email triage, frontline reception
• Operations & process: Workflow management, process improvement, inventory & project tracking, KPI monitoring, cross-functional coordination, stakeholder engagement
• Sector competencies: Vulnerable populations support, trauma-informed practice awareness, equity & inclusion, community outreach, volunteer coordination, funder reporting

Get in touch

If you’re a nonprofit, small independent school, or community-serving organization in the Toronto area thinking about operations, coordination, or program support — I’d love to talk.

📧 shanga.office@gmail.com  ·  💼 linkedin.com/in/jhinuk  ·  📅 cal.com/jhinuk  ·  📄 Resume